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You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise and drive to manage our portfolio of iconic, ground-breaking brands. Customer Order Management & Logistics Support Senior Specialist VMI/CMI will You will be the main point of contact for own regular and VMI/CMI Customers and multiple internal stakeholders within the Western Europe region, for all ordering activities and enquiry/query management to resolution, across the entire Order to Delivery (OTD) process. You will be responsible for maintaining order data within our SAP R/3 System. In your Customer Order Management & Logistics Support Specialist VMI/CMI you will have a chance to open your mind into new innovative opportunities, creative ways of working and you’ll help us deliver better care for billions of people around the world.
It Starts with YOU!
Key Responsibilities:
Execute the complete order planning and order process of your own CMI/VMI Customer. That involves providing dedicated order management expertise, managing orders in such a way that supply and service levels are maximized, increasing NSV through proactively cross-selling (for example, product promotions, alternative products and new products), calculating the replenishment quantities based on self-calculated forecast and daily customer updates. Work closely with K-C Collaborative Planning Manager to ensure orders are aligned with forecasts. Maximize on-time shipping, delivery and fill rates.
Execute the complete order process of your own group of regular Customers. That involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, deliver lead times, logistic appointments, collaborating with your peers within other departments, up to delivery of the order at our Customer. Provide solutions during this end to end process to our Customer if any changes are required.
Handle tight deadlines in fast-pace environment and prioritize daily tasks according to the current business needs.
Take the responsibility of the Customers’ logistics claims through Dispute Case Management tool, investigate the complaint, create credit/debit notes and returns, attach the required approvals, liaise with stakeholders when required.
Cooperate & communicate with >10 different stakeholders daily with a different seniority level up to 3 countries (e.g. DACH, Iberia, Benelux): Sales, Deployment, Marketing, Master Data, Collections, Pricing, CashApp, Demand Managers, Distribution Managers, Logistics, Tactical Planners, Transport, Subject Matter Experts, Internal Control, Project teams, ECOM, ITS.
Participate as active contributor or leader of regular teleconferences/meetings with stakeholders. Address Customer requirements shortcoming. Pro-actively communicate challenges and search for the optimal solutions adjusted to the current situation. Provide dedicated order management and supply chain/logistics expertise.
Have direct written and verbal contact with own Customers and partners in both local and English languages. Maintain and develop relationships with own Customers. Provide great Customer Service to increase Customer satisfaction (as measured by the Advantage Group or other surveys) and minimise Customer complaints.
Resolve enquiries and delivery queries promptly and liaise with interested parties, communicating both progress and the outcome. Identify and solve systemic and complex order fulfilment and supply chain related issues.
Manage proactively Customer portfolio, update regularly internal documentation related to Customer’s data.
Identify continuous improvement opportunities and cost savings, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency.
Replace Team Leader during their absence: take part in the teleconferences with the stakeholders, be first point of contact for upcoming questions, lead regular visual management meetings, allocate daily jobshare tasks within the team and oversee that all daily tasks are completed.
Support team members with handling escalations and addressing issues. Ensure the team follows policies and processes by performing quality spot checks, identify the root cause of the findings and, if required, discuss with the Team Leader training needs.
Support and actively participate in the new joiners’ training as well as provide the training on more complex process related subjects to other team members regarding the daily tasks and market specifics whenever necessary and requested.
Fulfil all periodic reporting related activities in a timely manner as well as all regulations of the internal policies/internal control framework, provide analysis as requested by Internal Control or Quality Assurance.
Take part in different projects outside of regular work responsibilities as a subject matter expert, provide expertise, collect data, take active part in process analysis and improvement implementation.
About us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn’t exist without our manufacturing experts, like you.
We’re also a team that truly cares about each other – kind of like a family but a really productive and focused one. Employee research shows that every single manufacturing employee comes to work each day with confidence and security in knowing that their safety will never be compromised. We take pride in our ability to offer a healthy paycheck for a job well done and opportunities for our team members to develop into new skills, roles, and schedules over time. There’s more than one way to create your future with our winning team. It’s all here for you at Kimberly-Clark; you just need to clock in!
About You
You love what you do, especially when the work you do makes a difference.
You will be fluent in English, Italian with a passion for order management. We are looking for someone who can work independently, stay calm under pressure, with a sense of urgency, ownership and ability to prioritise multiple tasks/deadlines. You will be adaptable to changes and able to communicate in a professional manner with a variety of people internally and externally whilst having proctive/can-do attitude and solution oriented mindset
Proven Customer facing experience in Order Management / Customer Service in FMCG sector / Supply Chain roles with strong specialised job knowledge
Master’s degree
Thorough knowledge of SAP as well as SNC skills and all MS – Office tools, especially MS Excel
Attention to detail, analytical and high level of accuracy
Customer relationship management skills
Strong team player with ability to work within the group and to train new team members
Excellent communication (written & verbal), interpersonal skills will be essential
Fluent English is essential and language proficiency on C1 level Italian
Total Benefits
International environment - A job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with a wide exposure to the business functions and opportunity to influence processes & drive optimisation
Great support for good health promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to Private Medical, Dental and Vision Plan; Life Insurance, Social Fund and Cafeteria Platform with an individual budget available to spend on many offers, including MultiSport, and more...
Learning & Growth - we offer a wide range of soft skills training available for every employee.
Flexible remote work arrangement - can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work
Forbes named Kimberly-Clark one of the World's Best Employers of 2022. For 150 years, we've been cultivating a workplace that brings out the best in everyone, and we look forward for the years to come.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.
And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role’s country only. K-C will not provide relocation support for this role.
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