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Employment Status
Permanent Full-Time
Location
Toronto, ON
Department
Retail
Reporting To
Investment Advisor(s) and Branch Management Team
Job Id
TOR - 466
Job Level
L3
Seniority Level
Associate
Position Overview
We are seeking an individual to join our team in the Toronto office. As an Assistant the incumbent will contribute to growing the business by providing support to the Investment Advisor(s), ensuring high-level client service, and effective functioning of the team through administration-related tasks.
Duties & Responsibilities
Investment Advisor Support:
- Responsible for the professional servicing of incoming telephone and email contacts from clients, Advisors and other internal and external partners
- Assist the Investment Advisor(s) in preparing account documentation including client agendas/reviews, presentations, correspondence, reports, NAAF and KYC Updates, and tax packages
- Assist the Investment Advisor(s) in opening accounts, processing client requests, documenting inquiries and providing updates on incoming, work in progress and completed tasks
Client Service:
- Foster and support client relationships
- Respond to requests for information from clients
- Investigate and resolve inquiries related to accounts
- Request information and documentation from clients to open accounts and keep client files up to date
- Follow up on client trades to ensure proper settlement and delivery
Administration:
- Maintain records and spreadsheets
- Filing and general administrative office duties as required
- Adhere to professional practices and standards, as well as internal processes and controls
- Maintain and update the teams process management tools
Skills & Qualifications
- Superior client relationship management skills
- Demonstrate patience and a professional and friendly manner
- Excellent verbal and written communication skills in English
- Relevant experience in the financial sector and/or administrative experience
- Excellent proficiency with Microsoft Office particularly Outlook with a focus in Excel (formulas/tables…)
- Experience with Client Relationship Management (CRM) systems such as Maximizer
- Meticulous attention to detail and record keeping
- Ability to prioritize, stay focused, work within time constraints, and provide follow-up
- Ability to collaborate in a team environment
- Ability to quickly learn new technologies and programs/systems
- Ability to take initiative and set personal goals to maximize productivity and efficiency
- Exceptional organizational and process management skills
- Technical, analytical, creativity and social media marketing skills are an asset
Education
- Post-secondary education
- Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is an asset
- Microsoft Excel course and/or certification
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