What is the opportunity?
This is an opportunity for an enthusiastic and self-motivated individual to develop their skills and gain valuable customer service experience. The new role will have you working with one of Ireland's leading banks in a fast paced, dynamic and diverse environment.
In this role, you will
- Provide a superior level of quality service to our customers.
- Be driven by an instinctive motivation to deliver a top class performance in your role!
- Follow all internal and external regulatory requirements.
- Work as part of a Team Supporting and our colleagues within the Branch and Business Banking Network with customer queries and critical issues.
- Be dedicated to personal organisational and individual development of skills, knowledge and ability.
What will make you stand out?
- Excellent communication skills.
- Demonstrated ability to put the customer first in every interaction.
- Passion to adapt quickly in a fast paced, changing environment.
- The required levels of competency are being achieved by you in line with role expectations.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role however a minimum APA would be desirable.
More about the team
There's never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in an ever changing digital world.
This transformation builds on our long standing tradition of being the trusted bank of choice for many customers in Ireland.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid mat leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, Web Doctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies
- Customer Focused - Self
- Agile - Self
- Accountable - Self
- Champion Transformation - Self
- Manage Risk - Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.
