The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact accommodationrequest@thetrevorproject.org.
About Trevor
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Preference will be given to current Insight Global contractors working with The Trevor Project.
This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. The Trevor Project is currently negotiating the first collective bargaining agreement with the union that will cover the terms and conditions of employment for this position.
Role: 988 Crisis Counselor
Reports to: Manager/Supervisor, Crisis Services
Location: Remote within the continental US and US Territories.
Hours: Full-time
Salary Range: $26.00 per hour (plus $2/hour for hours worked between 11 pm and 7 am local time)
Department: Clinical Operations
Overview of the role
Our Crisis Counselors do the work Trevor was founded to do: supporting LGBTQ youth who need someone to talk to. A Crisis Counselor is primarily responsible for supporting LGBTQ youth on TrevorText and TrevorChat, or TrevorLifeline, our life affirming crisis services programs for LGBTQ youth. In addition to providing direct crisis counseling, Crisis Counselors are responsible for key administrative tasks required to provide high-quality, continuous crisis support.
Who You Are
- Experienced Demonstrated knowledge, cultural competency of the youth we serve, and proven successful performance through coursework or relevant professional experience in a crisis care,contact center, or customer care setting.
- Collaborator Experienced in fostering an environment where different opinions and approaches can be entertained, considered, and appreciated while working as a team to find a resolution
- Communicator Proven skill in distilling complex information into compelling, easily digestible narratives; presents information in an inspiring and persuasive way
- Service Delivery and Adaptability Demonstrated commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate.You have proven success in maintaining compassion in the midst of stressful situations, and experience in balancing the intensity of work and mission with self-management and care
- Process and Deliverable Orientation: Demonstrated successful organizational, time, and task management skills with an ability to prioritize amongst competing priorities
- Mission and Culture Aligned: Demonstrated awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
What You'll Do
- Provide suicide prevention and crisis intervention counseling to LGBTQ young people nationwide via text, chat, and/or phone calls
- Complete 33 hours of direct service work per week, with the additional time spent conducting administrative tasks
- Adhere to performance measures with regard to handle time and utilization
- Follows all protocols and procedures related to taking time off
- Adhere to all policies and protocols
- Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity and suicidal ideation
- Successfully complete mandatory training
- Assist with administrative tasks per the discretion of the Crisis Services Manager
- Adhering to on-shift and all other guidance provided by on-shift supervisor manager while working with a team of Crisis Counselors (Volunteer and Staff)
Why Trevor?
- A career that truly makes a difference in the lives of LGBTQ young people–every single day
- Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
- Flexible Spending Accounts
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
- Pet insurance
- Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
- Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
- Online Subscription to Headspace, a digital mindfulness and meditation platform
The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.
